Gloucestershire County Council – Schools ICT Service
Service Level Agreement
April 2018 – August 2019
This Service Level Agreement (SLA) is effective from
1st April 2018 to 31st March 2019 for Maintained
schools. For Academies, this SLA is
effective from 1st September 2018 to 31st August 2019.
Service Descriptions are to be
read in conjunction with the GCC Plus General Terms & Conditions.